Sales and Return Policies

• All sales are final. A request for return may be submitted, and is contingent on manufacturer and GeminiTech management approval.

• A 20% restocking fee may be charged.

• Even exchange cannot be made on any purchases of stock or non-stock items.

• No refunds or exchanges will be made on sales after fourteen (14) days of order receipt.

• If items are received damaged or DOA you must notify GeminiTech within 24 hours to start the RMA process.

• Interest charges of 2% will be applied starting the day after the due date of the invoice.

• Government agencies, state, local and federal are subject to the laws of that procurement vehicle, the FAR, or DFAR.

• Before returning any merchandise, contact us with your order number. A sales representative will contact you within one (1) business day.

• Shipping and handling charges are not refundable, and return shipping, if any, must be paid by the customer directly.

• Refunds or exchanges will not be given for items that are not compatible because of customer provided part numbers.

• Service parts are not sold (i.e., motherboards, power supplies, formatter boards, etc)